Terms and Conditions

Introduction and Acceptance of the Terms and Conditions

The general Terms and Conditions of Sale detailed below govern the contractual relationship between the 'User' (hereafter also referred to as 'You' or the 'Customer') and Australia Wide Hot Water (hereafter also referred to as 'We' or the 'Website'), belonging to the company Australia Wide Hot Water. Both parties accept these Conditions unreservedly. These general Conditions of Sale are the only conditions that are applicable and replace all other conditions, except in the case of express, written, prior dispensation. We maintain that, by confirming your order, you have read and do unreservedly accept our general Conditions of Sale. These Terms and Conditions of Sale are important to you and us as they are used to protect your rights as a valued customer and our rights as a business.

 

Changes to the Terms of Service and the Website

Australia Wide Hot Water is a work in progress, and as such things may change, be added or be taken away. We reserve the right to update the Website and these Terms of Service from time to time, at our discretion and without any notice. It is solely your responsibility to keep up-to-date with the latest Terms and Conditions by checking back regularly. Your continued use of the Website following the publishing of updated Terms of Service will be taken to mean that you have read and agree to the changes.

 

Access to the Website

We work hard to ensure the Website is always up and available, but we can’t guarantee that the Website will not have downtime for any reason. We reserve the right to close the Website for short periods of time for general maintenance, but will attempt to keep this to a minimum. We will not be liable if for any reason all or any part of the Website is unavailable at any time, for any length of time.
Parts of the Website require you to input a password to access certain features. This is to be able to give you details relevant to your order whilst still keeping them private to you. To do this, as part of our security procedures, we require you to register an account with the Website by entering your email and choosing a secure password. We highly recommend that you choose a strong password that is hard for others to guess, and you log out from your account at the end of every session. There is a password reset procedure in case you forget your password. You must treat your account log-in information as confidential, not disclosing it to any third party and only using the website in person. If you think there may have been any breach of security then it is your responsibility to notify us immediately and if log-in is possible, to change your password.
It is a condition of your use of the Website that all the information you provide on the Website is correct, current and complete. We reserve the right to disable any user account in our sole discretion, at any time for any or no reason, including if, in our opinion, you have failed to comply with any provision of these Terms of Service.
We do not guarantee that the Website or any content provided on the Website is error free. We manage your personal data according to our Privacy Policy.

 

Product Information

The website takes great care when putting product information, descriptions, and images online but will not be held responsible for any mistakes or omissions to any information given.

Prices

The prices indicated on the Website are shown in Australian Dollars and include delivery unless specified otherwise. The delivery costs are clearly shown and invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any moment but this will be indicated to you on the order at the time the order is placed. If an obviously incorrect price appears on our website and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error, etc.), your order will be cancelled and the payment refunded to you, even if it has been initially validated.

 

Availability

We will always endeavour to fulfil your order once completed and paid for. If a product should become unavailable after your order has been confirmed and paid for, we will refund the price you paid for the product within 30 days following the date of payment. If your order includes products that are temporarily unavailable, we will send the available products out first and will follow with the outstanding items once they are available again. We will refund the shipping fees for the rest of the order. If relevant, we will offer you a replacement for an unavailable product, a product of equal price and quality. If you accept the replacement and then wish to return it to us in the conditions outlined under Right of Return, the return postage will be covered by us. If you choose to decline this offer, and the original product is permanently unavailable, we will reimburse the price of the unavailable product.

 

Secure Payment

The Website currently offers Visa and Mastercard methods of payment. These payment options use advanced SSL encryption to keep your transaction secure and do not cost you anything to use (Australia Wide Hot Water is charged as the seller, you are not charged as the buyer) so you will not pay any extra for your order. You do not need to hold an account with these merchants to use these methods of payment. Please refer to Australia Wide Hot Water for full terms and conditions of use.

 

Delivery

Your order will be delivered in a 3-day time frame to the address you indicated when your order was placed. This 3-day time frame does not apply to the Christmas holiday as manufacturers are closed and stock may be limited. The products bought on the Website will be delivered to one address as specified by the customer at the time of purchase. We deliver hot water systems to addresses that cover the majority of Australia’s populated area. The covered areas that qualify for free delivery are within a 50km radius of a town with a population over 30,000 people. If the order does not proceed, then it means we do not offer free delivery to your postcode. You are welcome to organise your own transportation costs from any of our specified warehouses, but in this instance, the customer takes full responsibility for any damages and/or return costs.
Access for all deliveries is via vehicle road access only. If water or air-based transport is required, we are happy to deliver the item to a transportation/logistics company of your choosing, though the customer wears all responsibility for any additional costs and liaising involved. We do not take responsibility for damages caused during this third-party transport or for any costs involved in return costs for transport via air or water.
Australia Wide Hot Water does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third party contracted to make delivery, by you, or because of an unforeseen event or an Act of God. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.
Items will be delivered to street level or driveway ONLY. If you require the item to be transported somewhere else on the property, you will have to organise this at your own cost.

 

Right of Return

Australia Wide Hot Water allows you 7 days to return a product that you are not satisfied with. Your right of return starts from the moment your order is delivered. You can return the product to us within this time frame, at your own expense, with your invoice and a completed and signed returns coupon.
We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise. This is necessary should they lose or damage the goods. Shipping fees remain the customer’s responsibility unless specified otherwise. The present right of return only applies to products that are returned in their original, complete condition. Any product that has been damaged, is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will not be refunded. The deadlines mentioned above are effective from the date of receipt of the order. Some products may require a 20% restocking fee. Though we will try to avoid this cost as much as possible, it still may apply. The fee is due to restocking costs from the manufacturers and suppliers.
For reimbursements: If the product is returned within 7 days of its delivery, the User will be reimbursed via the same payment method as was used initially.

 

Installation

Installation is currently provided in Sydney and surrounding areas covered by the "Areas Serviced" section in the drop-down menu of the Website. We can provide installation services outside of these areas, but it is at the discretion of the office manager as to whether there is enough time for it to be done on the day.
Installation prices listed on the website are based on certain factors for meeting plumbing standard requirements. Installation prices require easy access to the current hot water system with existing valves being in good working order. We do not take responsibility for existing valves that leak or malfunction for any reason. We will provide a price to replace these valves as required.
We reserve the right to not proceed with a hot water system installation. We reserve the right to charge additional costs with any job due to any reason we see fit, especially safety.

 

Privacy and Protection of Personal Data

The details you provide are essential for the processing and delivery of your orders, for billing, and for the establishment of warranty contracts. Failure to provide these details will result in the cancellation of your order. By registering on the Site, you agree to provide us with sincere and true information as it concerns you. Communicating false information is contrary to the present general Terms and Conditions.
You have the permanent right to access and rectify